Return & Refund Policy

Our Commitment

At Kiria Leather, every product is handcrafted with care. We take quality seriously and stand behind everything we make. If something is genuinely wrong with your order, we will make it right.

Because our goods are made by hand and often prepared to order, please read this policy carefully before purchasing.

Eligibility for Returns

We accept returns in the following situations:

• The product has a genuine manufacturing defect (broken stitching, faulty hardware, structural damage)
• You received the wrong item — different from what was confirmed in your order
• The product was significantly damaged in transit

Returns are accepted within 7 days of delivery. After this window, we are unable to process returns.

What Cannot Be Returned

The following are not eligible for return or refund:

• Change of mind or personal preference after delivery
• Minor natural variations in leather colour, grain or texture — this is a characteristic of genuine leather, not a defect
• Products that have been used, worn, washed or altered
• Custom or personalised orders made to your specific requirements
• Products returned without prior communication and approval from us
• Products where damage was caused by misuse, improper storage or normal wear and tear

How to Initiate a Return

If you believe your product qualifies for a return, follow these steps:

1. Contact us on WhatsApp at +91 72084 24084 within 7 days of receiving your order
2. Share your order details (name, product, order date) and clear photos or a video showing the issue
3. We will review your request and respond within 2 business days
4. If approved, we will share the return address and instructions
5. Pack the item securely in its original packaging and ship it back
6. Once we receive and inspect the returned item, we will process the resolution

Please do not ship items back without receiving written approval from us first. Unapproved returns will not be accepted.

Return Shipping

• If the return is due to a manufacturing defect or our error, we will cover the return shipping cost
• If the return is for any other reason (where eligible), the customer is responsible for return shipping charges
• We recommend using a trackable shipping method for returns — we are not responsible for items lost in transit

Refunds

Once we receive the returned item and confirm it meets the return criteria:

• Refunds will be processed within 5–7 business days
• The refund will be issued via the original payment method or as agreed at the time of resolution
• Shipping charges (original or return) are non-refundable unless the issue was our fault

Exchanges

We are happy to exchange a product for a different size, colour or variant if available, subject to stock. Exchanges are subject to the same eligibility criteria as returns. Contact us on WhatsApp to discuss an exchange before sending anything back.

Damaged in Transit

If your order arrives visibly damaged, please photograph the outer packaging and the product immediately before opening fully. Share these photos with us on WhatsApp within 48 hours of delivery. We will work with the courier to investigate and arrange a replacement or refund as appropriate.

Contact for Returns

All return and refund queries should be directed to us on WhatsApp for the fastest response. Alternatively, reach us by email and we will respond within 2 business days.